If there is no Privacy Menu in your vehicle’s screen, and you have Emergency and Assistance calls, you can deactivate Private Mode using the SOS and Assistance buttons.

As stated before, Emergency calls are not impacted by changes in the Private Mode. However, to fully benefit from Assistance calls (sending location details), Private Mode must be deactivated. This is the procedure to follow:

1. Start the vehicle and let the engine run.

2. Press the SOS and ASSISTANCE buttons simultaneously and release immediately.

3. After doing the double push, a voice message will invite you to go to the next step: "To confirm switching to geolocated mode, please press the ASSISTANCE button". Attention: If there is no voice message, it means Private Mode can only be modified in the screen.

4. Press the ASSISTANCE button to confirm the switch to geolocated mode.

5. A voice message will confirm that you have switched to geolocated mode. You have disabled Private Mode on the telematics box.

Note: Please ignore the blinking of the SOS button.

For Mirror Screen to work, your vehicle’s multimedia system must allow the sharing of data (private mode must be deactivated).

If you have an ANDROID smartphone:

To establish a Mirror Screen connection, you need the Android Auto application. In newer smartphones, it is usually built in; if that is not your case, you can download it from Google Play. You can find information on smartphone compatibility with Android Auto.
 
1. Make sure that your smartphone has the latest Android update.
2. Install/open the Android Auto app.
3. Connect your phone to your multimedia system using the USB cable* supplied with your smartphone (max. length of 50 cm).
4. If Android Auto does not open automatically on your vehicle’s screen, search your multimedia system for MIRROR SCREEN/ANDROID AUTO (this section can be found in the general menu, in the "Phone" section or in the "Applications" section).
5. You will be guided through the connection process: just accept the pop-ups and allow the permissions that Android Auto needs to function properly.

*Some vehicles support wireless Mirror Screen. To find out if that is your case, turn your smartphone’s Bluetooth on and activate wireless mode in the Android Auto app. In your multimedia system, go to SETTINGS > CONNECTIVITY > MY WIRELESS DEVICES and proceed with pairing. If your vehicle supports wireless Android Auto, a message will indicate so. Select “Android Auto” as the wireless connection mode.

NOTE: Another app that allows the Mirror Screen connection for Android smartphones is MirrorLink (https://mirrorlink.com/). Please note that MirrorLink® operations will stop working by September 30, 2023. Also, Samsung ended support for MirrorLink on June 1, 2020.

If you have an iOS smartphone:

To establish a Mirror Screen connection, you need the CarPlay feature (integrated in most iPhones).

1. Make sure that your smartphone has the latest iOS update.
2. Make sure that SIRI assistant is activated.
3. Connect your phone to your multimedia system using the USB cable* supplied with your smartphone (max. length of 50 cm).
4. If CarPlay does not open automatically on your vehicle’s screen, search your multimedia system for MIRROR SCREEN/CARPLAY (this section can be found in the general menu, in the "Phone" section or in the "Applications" section).
5. You will be guided through the connection process: just accept the pop-ups and allow the permissions that CarPlay needs to function properly.

*Some vehicles support wireless Mirror Screen. To find out if that is your case, go to the SETTINGS menu in your iPhone and tap on “Bluetooth”. A list of devices will appear; tap on your vehicle’s name and activate CarPlay. In your multimedia system, go to SETTINGS > CONNECTIVITY > MY WIRELESS DEVICES and proceed with pairing. If your vehicle supports wireless CarPlay, a message will indicate so. Select “Apple CarPlay” as the wireless connection mode.

Important information for both Android and iOS

When using Mirror Screen, your smartphone is not directly accessible. You have to end the Mirror Screen connection whenever you want your smartphone to regain access to all its menus and applications.

The Connect SOS & Assistance is a pack of services that includes:

• Localised Emergency Call: If your vehicle detects that you have been involved in an accident (for example, the airbags are deployed), an emergency call is automatically made. You can also manually make a call by pressing the SOS button for a few seconds.
• Localised Assistance Call: This service allows you to be connected to the Opel assistance platform in your language 24 hours a day, 7 days a week.
  

The SOS and Assistance buttons are connected to a telematics box which transmits information from your vehicle to a call centre that will establish the connection with the emergency/assistance services.

This free-of-charge service is available if your vehicle is equipped with the telematics box. To check that you have this equipment, simply verify that your vehicle has the SOS and Assistance buttons. Please keep in mind that the telematics box cannot be mounted in "post equipment".

Duration of the service

The SOS & Assistance service is issued for 10 years, starting from the first registration of the vehicle. Once this time has passed, the service will be deactivated without the possibility of reactivation. This may cause the orange SOS LED to blink for 3 minutes after the vehicle has been started, which is the warning that your vehicle gives when the SOS & Assistance service has expired. If you want more information on how to stop this flashing, contact your nearest point of sale.

Note: If the telematics box in your vehicle requires that you insert a personal sim card, the SOS & Assistance service will end in 2024.

To start using this connected service, you need to complete the association process between your smartphone and your vehicle. Your MyOpel app will guide you throughout the process. For more info on association and other actions, please check the following FAQs:

• What is the association procedure between my vehicle and my smartphone (extra security step)?
• Can I use a connected service on different smartphones? And on different accounts?
• I have problems with the pin/safety code or I want to change it. What can I do?
• What is the trusted number and how can I change it?

e-Remote Control is a service that allows you to remotely control some of your vehicle’s functions using your MyOpel application. It is available for new electric and plug-in hybrid vehicles.

From your smartphone, you will be able to:

• Check vehicle’s battery level and charge status;
• Control your vehicle’s charging (deferred charge/immediate charge);
• Pre-cool or pre-heat the cabin.
  
  
  

You can find more information in the Opel Connect Store (https://connect.opel.co.nz/)'.

To start using this connected service, you need to complete the association process between your smartphone and your vehicle. Your MyOpel app will guide you throughout the process. For more info on association and other actions, please check the following FAQs:

• What is the association procedure between my vehicle and my smartphone (extra security step)?
• Can I use a connected service on different smartphones? And on different accounts?
• I have problems with the pin/safety code or I want to change it. What can I do?
• What is the trusted number and how can I change it?

Please visit the following FAQs:

• How can I control my vehicle’s charging from MyOpel app (deferred charge)?
• How can I cool or heat my vehicle’s cabin from MyOpel app (pre-conditioning) and how does it affect my vehicle’s battery?

This information concerns the following services/features:

• Remote Control (checking lock status + remotely controlling lock/unlock, external lights and honk)
• e-Remote Control (checking charge status + remotely controlling charging and pre-conditioning)
• Connected Alarm (getting notifications whenever your vehicle’s alarm is triggered)
  
  

If you are having problems with any of them, please make sure that:


1. You have an active contract including that service/feature.
2. Your vehicle is in an area with good network coverage.
3. Your smartphone is connected to the Internet in a stable way (do not switch from Wi-Fi to mobile data while data is loading).
4. You have completed the association process in your MyOpel app (association between phone number, smartphone and vehicle). To learn more about association, visit this FAQ 'What is the association procedure between my vehicle and my smartphone?'.
5. You drive your vehicle for at least one journey of more than 15 minutes every 7 days.
6. Your vehicle's Private Mode is deactivated. To learn how to disable it, visit this FAQ 'How to deactivate Private Mode to use connected services in my vehicle?'.
7. You have the latest MyOpel app version.
8. You are connected to your own MyOpel customer account (your regular account) with the correct VIN selected.

As well as meeting all these requirements, please check that you comply with the service’s specific requirements:

Specific requirements for E-Remote Control

When sending remote control orders, make sure that your vehicle:

• is parked.
• has the ignition off.
• has all windows up and all doors locked (trunk included).
• (only for immediate/deferred charge): is plugged into an active charging point.
• (only for pre-conditioning) has enough battery. Minimum level in the case of hybrid vehicles: 20%. Minimum level in the case of electric vehicles: 50%.
  

If you fulfil all these requirements and you are still experiencing problems, please contact the Customer Care department by completing the form available in the Contact & Assistance section within the MyBRAND application. The application will prompt you to share log details from the app to ensure the best fix for the issue.

If you have an active contract including e-Remote Control (remote control functions for electric and plug-in hybrid vehicles), you can use the MyOpel app to control your vehicle’s charging. To be able to do so, your vehicle must be plugged into an active charging point.

Deferred charge

You can decide from your app if you want your vehicle to charge straight away or if you prefer to postpone the charge. In the home page of the app, tap on “Charge”.

• The “immediate charge” is the charging mode that happens by default when the vehicle is plugged in.
• If you want to postpone the charging, select “deferred charge” and program it for whenever it suits you best. If you do not define a time, the charging will start at midnight. You can also switch to deferred charging mode by pressing the dedicated button in your vehicle’s charging hatch (then, if you wish, you can switch to “immediate charging” from the app).
  
  

You will receive a notification when your vehicle is fully charged or if an unplanned charging interruption happens.


Important information

In order to obtain the most updated information on charge status, always refresh the app’s home page while having a stable Internet connection in your phone and while your vehicle is in an area of good coverage.

If you program a charge while the pre-conditioning (Refer to FAQ 'How can I cool or heat my vehicle’s cabin from MyOpel app (pre-conditioning) and how does it affect my vehicle’s battery?' is active, your vehicle will process it when the pre-conditioning stops.

I have problems with the remote charge functionlities

If you are having problems with this function these functionalities, please visit the following FAQ 'Requirements for Remote Control, e-Remote Control and Connected Alarm'.

If you have an active contract including e-Remote Control (remote control functions for electric and plug-in hybrid vehicles), you can use the MyOpel app to pre-condition the cabin to an optimal temperature of 21°C (fixed).

In the home page of the app, tap on “Climate”. You will see that you can start the pre-conditioning straight away or program it.

“Immediate” pre-conditioning

If you tap now on “activate”, without adding a schedule, your vehicle will take up to 45 minutes to reach 21°C (the exact time will depend on the contrast with the outside temperature).

Programmed pre-conditioning

For example, if you schedule the pre-conditioning for 8 am, pre-conditioning will start around 7:15 so that your vehicle is ready at the set time (8 am).

Afterwards, the pre-conditioning will remain active for 10 minutes. If you unlock the vehicle during pre-conditioning, it will stop after 1 minute.

Note: Once you have programmed a remote pre-conditioning, the instructions are stored in the vehicle and will apply even if it is outside the coverage area. However, if you want to change the instructions and your vehicle has no network, the changes will not be taken into account.

Impact of pre-conditioning on battery and charging

The temperature pre-conditioning is available whether your vehicle is plugged in or not. Below, you can see the effect of pre-conditioning on battery level and charging depending on your type of vehicle:

Hybrid - if not plugged in

• Energy from the battery is used to perform pre-conditioning.
• Minimum battery level required: 20%
  

Hybrid - if plugged in and charging

• Charging and pre-conditioning at the same time: NO
• Battery level decreases: NO
• Charging stops: YES
• The battery level does not decrease. However, the system prioritises pre-conditioning and stops the charge. Charging will restart automatically once the pre-conditioning program ends.
  

Electric - if not plugged in

• Energy from the battery is used to perform pre-conditioning.
• Minimum battery level required: 50%
  
  

Electric - if plugged in and charging

• Charging and pre-conditioning at the same time: YES
• Battery level decreases: NO
• Charging stops: NO*.
• The battery level does not decrease.
  

*The charging only stops if exterior temperatures are extreme (lower than -5°C or higher than 35°); normally the charging just slows down.  

In both types of vehicles, if you program a charge while the pre-conditioning is active, your vehicle will process it when the pre-conditioning stops (make sure you have a stable Internet connexion in your phone and your vehicle is in an area of good coverage).

I have problems with pre-conditioning

If you are having problems with this function, please visit the following FAQ 'Requirements for Remote Control, e-Remote Control and Connected Alarm' to check the requirements on e-Remote Control / pre-conditioning.

If you are experiencing issues with the alerts, please make sure that:

• You have an active contract including this service/feature
• Your vehicle is in an area with good network coverage
• You switch on your vehicle’s engine from time to time (alerts will only be sent while the engine is on)
• The data you provided for notifications is correct (email and phone number)
• Your vehicle's Private Mode is deactivated. To learn how to disable it, visit this FAQ 'How to deactivate Private Mode to use connected services in my vehicle?'
  

If you are still experiencing problems, please get in contact with us.

It is possible to unsubscribe from MyOpel:

• From the Opel Connect Store, go to "MY ACCOUNT", "MY PERSONAL INFORMATION", at the bottom of the page click on "UNSUBSCRIBE".
  From the MyOpel application, via the "CHARACTER" icon then by clicking on "UNSUBSCRIBE"
• If you unsubscribe, you will no longer be able to receive information relating to the management of your contracts. However, this action will have no effect on your current contracts as well as on the potential costs associated with them.
  

If you wish to terminate your contracts, refer to FAQ 'TERMINATION'.

If you also want to uninstall the MyOpel application, you can do so directly from your smartphone. All data related to your vehicle (GPS positions, maintenance alerts, journeys made, etc.) will be permanently deleted.

The Opel Connect Store is the platform dedicated to the universe of Opel connected services. It is a digital space where you can:

• discover connected services in detail
• subscribe to connected services
• unsubscribe from certain connected services
• consult your connected services contracts
• consult your bills
• consult and modify your personal information and payment details.
  
  

Visit the Opel Connect Store (https://connect.opel.co.nz/) to discover the world of our connected services.

Thanks to your MyOpel account, you have easy access to:

• The MyMarque app
• The Opel Connect Store (https://connect.opel.co.nz/)
  
  

Creation and activation of an account

Let yourself be guided by the registration process to easily create a MyOpel account on the pel Connect Store links or on the MyOpel application.

You will be asked to define your login details by entering your email address and a password and entering some personal information.

Note: Your account will be active once you have validated the registration by the activation email.

If you are having trouble creating and activating your account:

If you have not received the activation email: Check that the email is not in your spam folder.
If the link in your activation email does not work, or you did not receive it: Generate a new activation email by clicking on https://id-dcr.opel.com/account/activation-mail?

If the problem persists after following these indications, please go to the application and fill in the form for Contact and Assistance.

Account login

Use your username and password

If you are experiencing connection difficulties:

• Check the entry of your username and password.
• If you have lost or forgotten your password, reset it from the connection page with the "Forgotten password" function.
• Update the application from the store. In order to improve the security of your personal data, the major version 1.22 and above requires that you change your password immediately after downloading this version.
• If you still cannot identify yourself, we invite you to reinstall the MyOpel application.
• For iPhone owners: it may be necessary to change the country on the MyOpel application.
  • Open the application, on the REGISTRATION / CONNECTION page, change the country by clicking on MODIFY,
  • A message tells you to close and relaunch the application,
  • Follow the instructions provided
  • Change the country again to return to your country of use
  • Relaunch a connection attempt
    

If the problem persists after following these indications, please go to the application and fill in the form for Contact and Assistance.

Account modification

From your MyOpel account from the Opel Connect Store or from the MyOpel application, you can:

Add a vehicle from the VIN* or delete an existing vehicle from your account. You can enter or delete one or more vehicles. Each vehicle will have access to dedicated services.

Procedure for adding a vehicle:

From the Opel Connect Store, in "My vehicle", "Manage my vehicles", click on "Add a vehicle".

From the MyOpel application:

• You have no vehicle to enter yet: click on the "My vehicle" and "Add a vehicle" section.
• You already have a vehicle: click on the vehicle at the top left, a drop-down list appears with "Add a vehicle".
  

Procedure for deleting a vehicle:

From the Opel Connect Store, in "My vehicle", "Manage my vehicles", "Select your vehicle", click on "Delete this vehicle".

From the MyOpel application, select the vehicle, click on the "My vehicle" and "Delete this vehicle" section.

If a vehicle is deleted, you will no longer be able to subscribe to connected services for this vehicle. You will no longer have access to the status of the services purchased on this vehicle. However, the deletion of a vehicle has no impact on the operation of your services or on current contracts.

To modify your personal data

From the Opel Connect Store in the "MY ACCOUNT" section then "MY PERSONAL INFORMATION".

From the MyOpel application via the "CHARACTER" icon then by clicking on your account identifier.

Note: The telephone is required for the restoration of the remote maintenance service.

Procedure for your favourite dealer

From MyOpel, in the section My account / My dealer, Search for your favourite dealer using the interactive map, select by clicking on the marker and click on set as favourite dealer.

*The chassis number (VIN) of your vehicle may be required to complete your profile. The VIN (Vehicle Identification Number) or chassis number is a set of 17 characters that uniquely identify your vehicle. You will find it on your registration certificate.

Please make sure that your password has:

• a minimum of 8 characters and a maximum of 16 characters
• at least one uppercase letter (A-Z)
• at least one lowercase letter (a-z)
• at least one number (0-9)
• at least one of these special symbols @$!%*?&_-
                
  

IMPORTANT: No other special characters are permitted (including spaces or ‘;’)

Also, bear in mind that:

• You cannot write more than two identical characters in a row (for example, aaa, ZZZ, $$$ or 111 are not allowed)
• You cannot write more than two sequential characters in a row (for example, ABC, xyz or 123 are not allowed).
  

In the driving statistics section of your MyOpel app, you can access the following driving data:

• Synthesis: General data organised in different categories (driving time, distance, consumption and cost*).
• Individual statistics from each of your trips: Start/finish location and time, driving time, distance, consumption and cost*.
  

In some cases, this information may not be accessible. To learn how to access it, go to FAQ 'How can I access my trips’ data in the app...'

*Currently, cost is only available for combustion vehicles.

To obtain your driving data via Bluetooth, you need to connect your smartphone to your vehicle via Bluetooth prior to starting the trip. Remember to open the MyOpel app and establish the Bluetooth connection before every trip you want saved. To do this connection:

• Switch your vehicle’s engine on.
• In your smartphone, go to “Settings”, turn the Bluetooth on and, in the list of devices, select the one corresponding to your vehicle (BT_OPEL).
• Authorise the pairing, first in your vehicle’s touchscreen and then in your smartphone.
• In your vehicle’s touchscreen, select “Phone” and “Streaming”. Don’t select the option named “Internet connection sharing”.
• If the connection was successful, a "Connected to Vehicle" banner will appear in the application.
  

Once you switch your vehicle’s ignition off, the route and information will be sent to the driving tab of your MyOpel app.

Yes, it is possible to lose your driving data. The full driving history is stored in the smartphone associated to your MyOpel account and will disappear in the following situations:

• If you uninstall and install the app
• If you change your smartphone
• If you create a new MyOpel account (the driving data from your previous account won’t appear in your new account).
  

To avoid losing you data, we recommend that you export your trips beforehand. To do so, go to MyOpel app Settings > Driving data. There, you can perform three actions:

• Export your trips on an Excel spreadsheet
• Export your trips in a format that allows you to import them on a smartphone (you must have an email application installed in your phone)
• Import journeys that you exported beforehand.
  

If the export options are greyed out, it means that you have no recorded journeys.

If you have activated the cloud solution (My Trip Report) and your driving data has disappeared because of one of the above-mentioned situations, the cloud will be able to recover the last 2 months of data.

If you are having problems to access your driving data via Bluetooth, please make sure that:

• Your smartphone is not connected to your vehicle by any other means (turn your smartphone’s Wi-Fi off).
• You have the correct vehicle selected in your MyOpel app (if you have several vehicles).
• Your vehicle doesn’t have any pending software updates (no pending notifications)
• Your vehicle’s Private Mode is deactivated (INSERT LINK TO FAQ How to deactivate Private Mode…)
• Your vehicle is in an area with good network coverage.
• You have the latest MyOpel app version.
• Your smartphone’s battery optimisation is not enabled for your MyOpel app.
• The date (day/month/year) and time in the vehicle match the ones in your phone.
• You are not connected by Bluetooth to any other mobile apps (such as Spotify or Waze) when you establish the connection between your phone and your vehicle. You can only launch them once the Bluetooth connection between your vehicle and your phone is successful.
  

Please make sure you check all these boxes and try to establish the Bluetooth connection again. If after that you are still having problems to obtain your driving data, please follow this procedure:

1. Go to your vehicle and turn the engine on (make sure the engine has been off for at least 5 minutes before turning it on).
2. Activate your smartphone’s Bluetooth and make sure it stays activated during the whole process.  
3. In your vehicle’s touchscreen, look for the connected devices section and disconnect your smartphone (just disconnect it, no need to delete it).  
4. Connect your smartphone again (authorise the pairing first in your vehicle’s touchscreen and then in your smartphone).
5. Wait 15 minutes (you can freely use your vehicle’s features and drive during this time lapse).
6. Refresh your MyOpel app. Now your trips should appear.

If you are still having problems, please get in touch with us via the MyOpel app. To do so, tap on Contact and assistance > Write Us (authorise permissions) > Fill the form > Check the checkbox > Send.

If you are having problems to access your driving data via the cloud solution (My Trip Report), please make sure that:

• You have an active My Trip Report contract (or an active Connect PLUS contract including My Trip Report).
• You have the correct vehicle selected in your MyOpel app (if you have several vehicles).
• Your smartphone is connected to the internet in a stable way.
• You have the latest MyOpel app version.
• Your vehicle’s Private Mode is deactivated (refer to FAQ 'How to deactivate Private Mode').
• Your vehicle doesn’t have any pending software updates (no pending notifications).
• Your vehicle is in an area with good network coverage.
• The date (day/month/year) and time in the vehicle match the ones in your phone.
• You have driven for at least 200 m, switched the engine off for a minute, then you switched on again and waited for 5-10 min.
  

If after performing these checks, there is still no driving data in your MyOpel app, please do a couple more trips of at least 200 m and switch the engine off and on after each trip. If after 48 h the problem persists, please get in touch with us via the MyOpel app. To do so, tap on Contact and assistance > Write Us (authorise permissions) > Fill the form > Check the checkbox > Send.

The Scan MyOpel application allows you to consult the digital on-board documentation of Opel vehicles. The application also allows you to scan your vehicle using the smartphone camera, in order to choose which specific elements of the vehicle you want to consult in the documentation. Among the elements that can be consulted, you will find, for example, the gearbox, the steering wheel controls, multimedia equipment (radio, touch screen, etc.), and many others.

Download Scan MyOpel on Android or iOS.

Note:

• The recognition rate of elements scanned with the Scan MyOpel application depends on the brightness of your environment. You can use the "torch" function offered in the application. The element to be scanned must appear entirely in the target on the smartphone screen.
• For security reasons, the application must only be used when the vehicle is stationary.